Directions for General Returns

What carrier should I use?

You may use the carrier of your choice. Simply address your return package to:

RobyCo, Inc.
21 W. Neversink Rd
Reading, Pennsylvania 19606

Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information, FedEx, UPS, or DHL. If using USPS we recommend purchasing Delivery confirmation. Return shipping is at your expense and is not refundable.

General Merchandise:

Please note: To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.

Please Include the following information:

• Copy of Invoice or Order #.
• Billing First & Last Name
• Email address used to place order.
• List the item(s) that you are returning for a refund.
• Note the reason for the return
• Detailed instructions to what you would like for us to do with your order.

We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.

We also suggest sending all packages Via FedEx, UPS or DHL. Keep the tracking number for your records.

Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order
 
If you send back your package VIA U.S.P.S, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.

We do not refund shipping charges.
 
We suggest that you make a copy of both invoice and return/exchange form to keep for your records.
Please address your package to the OpenRoadCycleGear.com.com address located on the front of your packing slip.
Pack the merchandise you are returning, including the original packing slip, in an appropriately sized box.
Please follow our guidelines to return merchandise as this will ensure your order will be processed correctly once it is received.
 
Return Shipping Address:

RobyCo, Inc.
21 W. Neversink Road
Reading, Pennsylvania 19606
Attn: Returns

After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card originally used to place the order. Please allow one to two billing cycles for your credit to appear on your statement

Please note the following:

No item that is damaged, soiled or worn will be accepted for an exchange.  All Items are inspected; if your returned item appears to be worn / soiled or is damaged in any way that renders the item not resalable, the item will be sent back to you and we will not exchange your order.

Please follow these guidelines to send back your order to be refunded

Jackets:

All jackets must be properly packed to avoid wrinkles to the leather and or any damage that can occur on route to our warehouse. Fold items neatly to avoid wrinkling the leather. Use an appropriate sized box to ship back your order. All hang tags must be attached to the jacket. If the hang tag is removed or not included with the product, there will a restocking fee applied to your return. If the item you are returning has removable armor and has been removed, please place the armor back in the correct place on the jacket or you will be charged a restocking fee. Do no include the armor within the package contents. All armor must be returned with the jacket.

Footwear:

Follow the Directions for General Returns above to return your footwear within 30 days of receipt. All boots must be properly packaged and returned in there original box. The boot box cannot be used to ship the item back to us, as it is not strong enough and can easily damage the contents of the box. If boots are not package correctly and are damaged on route to our warehouse, the item will be refused and shipped back to you.

Boots that are used, dirty, with thread loss and heavy wrinkle cracks at the front of the boot cause by using them will not be accepted for a return. The package will be sent back to you as they are not resalable.

Wear your boots indoors to avoid this problem, test them out indoors, if you feel they are not comfortable; do not continue to wear this will cause wear to show to the boots.

If you return a pair of boots without the original box, there will be a restocking fee applied to your return at our discretion.

If you have further questions, please contact Customer Service.

Helmets:

Properly package all helmets sent back to our warehouse. If helmets are damaged on route back to our warehouse because you did not package them correctly, the item will be refused and shipped back to you. Do not use the helmet box to ship your order back to our warehouse, it can easily be damaged as the helmet box is not made for shipping but for storage. All packaging materials must be included with the helmet. If your helmet appears to have been worn, it will be refused and sent back to you. Follow the Directions for General Returns above.