OpenRoadCycleGear.com Low Price Guarantee
Here at OpenRoadCycleGear.com we believe that customer is always right. To that end we seek to serve you to your satisfaction. If within 30 days of your purchase from OpenRoadCycleGear.com, you should find the identical item at a lower retail price, upon verification, we will happily refund to you, the original purchaser, the difference between OpenRoadCycleGear.com price and our competitor’s price.
OpenRoadCycleGear.com is so confident we can save you money we guarantee it! If you find a lower advertised price from any authorized U.S. dealer on an in-stock product, call or email us and we'll match any verifiable price.
Process, Eligibility Requirements and Exclusions:
Process:
- Prior to ordering submit your price match request including the URL of the site where the lower priced item was found, by E-mail to contact@OpenRoadCycleGear.com , by phone at 610-930-5292.
- Customer Service will review all price match requests for eligibility (see requirements and exclusions below).
- After review, Customer Service will contact you by return e-mail or phone to assist you in placing the order.
Eligibility:
- Competitor website must be an authorized U.S. dealer.
- Product must be new and in stock in the same size, color and year (if applicable)
- Lowest price guarantee not valid with any other promotion/discount.
- Any applicable shipping and/or handling fees will not be included when calculating the price difference.
Exclusions:
- Closeout / Clearance Items
- Orders placed through Amazon.com
- Backordered Items
- Blemished Items
- Demo Models
- Factory Seconds
- Free with Purchase Items
- Free Shipping Offers
- Competitor Coupons
- Auction Websites – such as eBay
- Verbal Quotes
- Wholesale Distributors
